To chat with FIONA, click the bubble on the bottom right of the FSMS Service Now Page. Answer the questions as prompted in the chat and get started. FIONA can quickly answer questions about these initial topics for now: Procurement Service Purchase Agreements  User Access Management  If FIONA can’t assist, she will help you submit a SNOW ticket. (She can also help you track the status of your ticket!) This is a new tool, and it’s still being developed. The FSMS team is teaching FIONA to answer additional topics, which will be available soon. Please email COMDT-SNOWFEEDBACK@uscg.mil if you have any feedback about this new tool. 

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